Dai Telecom offers optional after-sales support services according your requirements and best suited for your customer's needs. You also can opt for warranty buy-out as well, where you run the after-sales support service.
You make the decision and we back you up our customers know they have our full support however they choose.
If you do choose our after-sales support services, we offer Outsourcing-based and Operator-based models, and we are experts in both.
• The Outsource-based model allows your customers to drop off their
equipment for repair and continue with their day. The equipment is
then taken to the support center, with a central lab available if a
problem.
The Dai Telecom main lab is the final stop if the central lab needs
help. This model offers three levels of lab support.
• The Operator-based model gives your customers the opportunity to
receive their equipment fixed on the spot, with a minimum of time
spent without their phones. These service points have mini-labs and
can fix problems in less than an hour in most cases. If needed, a
central lab backs up the first service point and the Dai Telecom Main
lab backs up the central lab. Again, you get three levels of lab support.
Dai Telecom's experience in after sales support will make your
operation run as smooth as possible. We train your employees to work
effectively with your customers and train your lab technicians to take
care of any problems with equipment as quickly as possible. Your
customer's satisfaction is also our concern.
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